1. General
1.1 eatandplay.com.au (“we”, “us”, “our”) provides an online platform for the sale and distribution of gift vouchers for use at participating venues across Australia.
1.2 These Terms apply to all users of the website, including browsers, customers, merchants, and content contributors.
2. Gift Voucher Purchase
2.1 Gift vouchers can be purchased online via our website using accepted payment methods including credit/debit card and other listed gateways.
2.2 All prices are listed in Australian Dollars (AUD) and include GST where applicable.
2.3 Full payment must be received before a voucher is issued.
2.4 You are responsible for providing accurate recipient details. We are not responsible for vouchers sent to an incorrect email address due to user error.
3. Voucher Delivery
3.1 Vouchers are delivered electronically via email, usually within minutes of successful payment. In rare cases, delivery may be delayed due to technical issues.
3.2 If you do not receive your voucher within 24 hours, please contact us
4. Voucher Redemption
4.1 Vouchers are redeemable only at participating venues listed on eatandplay.com.au. Some venues may have specific terms or blackout dates—please check with the venue before booking.
4.2 Vouchers cannot be exchanged for cash, reloaded, resold, or used to purchase other vouchers.
4.3 If the total value of your purchase exceeds the voucher value, you must pay the difference.
4.4 If the purchase is less than the value of the voucher, the remaining balance may be retained and used for future purchases, subject to the original expiry date.
5. Expiry and Validity
5.1 All gift vouchers are valid for 36 months (3 years) from the date of issue unless stated otherwise, in accordance with Australian Consumer Law.
5.2 Expired vouchers will not be reissued or refunded.
6. Lost or Stolen Vouchers
6.1 Lost or stolen vouchers may be replaced at our discretion and only if the voucher has not been redeemed. Proof of purchase is required.
7. Refunds and Cancellations
7.1 Change of mind refunds are not available once a voucher has been issued, except as required by Australian Consumer Law.
7.2 If a venue listed on eatandplay.com.au ceases to operate or no longer accepts our vouchers, you may request a reissue for another venue of equal value or a refund, at our discretion.
8. Limitation of Liability
8.1 eatandplay.com.au acts as an intermediary between customers and participating venues. We are not liable for the performance, service quality, or conduct of any venue.
8.2 To the maximum extent permitted by law, we exclude all warranties and disclaim liability for any direct, indirect, or consequential loss arising from the use of our website or vouchers.
9. Intellectual Property
9.1 All content on this website (text, images, graphics, logos) is the property of eatandplay.com.au and may not be used without permission.
10. Amendments
10.1 We reserve the right to update these Terms at any time. The most recent version will always be available on our website. Continued use of the website after changes indicates acceptance of the new Terms.
11. Governing Law
11.1 These Terms are governed by the laws of New South Wales, Australia. Disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
12. Contact Information
For support or further enquiries, please contact us: